Abigail M. Waters

— PROJECT NAME

JobPay App

— ROLE

UX Writer

UX Research

— CATEGORY

UX/Content Design

FinTech

This spec project was the final project for the UX Content Collective’s Introduction to UX Writing course, where the assignment was to create a style guide and edit the UX copy for a fintech app for freelancers and the people who hire them—JobPay.

Before starting the final product, I conducted some simple research through social listening and by interviewing several acquaintances who are freelancers (fortunately, I know a lot of these folks). The goal of this was to learn what pain points they had when it came to billing, client communication, and project management, as well as what language choices would sound natural.

While the wires were already built out, all of the copy needed to be checked for consistency—against the aforementioned style guide—across microcopy, tooltips, buttons, currency, and more.

With this new user welcome flow, the goal was to tell users exactly what they can expect with JobPay (and why they should join). The challenge is that the screens need to communicate to both freelancers and business owners, as these two groups use the app for two sides of the business arrangement. The copy needed to be specific so users understand the benefits, but general enough for all users.

While these screens work within already set wires, ideally I’d use a responsive checklist for the password instructions, instead of static microcopy.

These screens are for freelancers to start a new project and set up their billing. One challenge I encountered was how to display dollar amounts—and the currency. In a real-world scenario, this would be a discussion with project management and product (can users work across currencies, for example). As it is here, I communicate to users that their default currency is in USD and include a small link to change it. This feature would also ideally be localized based off the users' geolocation.

No one likes doing timesheets, but they are vital for accurate tracking and billing for freelancers. From a UX writing perspective, these screens are all about ensuring consistency in how each element—hours, time, and dollars—are presented. Plus, it’s always nice to give users a positive message at the end of any workflow.

For invoicing, clarity is essential so users understand exactly what they’re getting paid, what they’re paying, the due date… all the details. This flow also includes the all-important cancel screen and a warning message. These screens are essential for users to help them understand exactly the actions they’re planning to take, since deleting an invoice is destructive.